At balebona.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy. Please review the following guidelines for returning or exchanging items purchased from our website:
Eligibility for Returns and Exchanges:
- Must be returned within 30 days from the date of purchase.
- Must be unused or unworn.
- Must be accompanied by the original packaging.
- Must be a general inventory item, meaning that if the item was out of stock and special ordered for you, it is not returnable
Initiating a Return or Exchange:
To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order.
You can reach our customer service team via email at [email protected] or by filling out the contact form on our website.
Please provide your order number, the reason for the return or exchange, and any relevant details regarding the item(s) you wish to return or exchange.
Return and Exchange Process:
Once your return or exchange request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item(s).
Please securely package the item(s) you wish to return or exchange and include the RMA number on the outside of the package.
You are responsible for the return shipping costs, unless the return is due to an error on our part or the item is defective.
Once we receive your refund request, our customer service staff will verify and confirm with you. We will also notify you of the approval or rejection of your refund. If approved, we will process your refund or exchange within 3-7 business days.
Refund Method:
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping charges are non-refundable.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team.
Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund for the returned item(s).
Final Sale Items:
Final sale items are not eligible for return or exchange.
By shopping at balebona.com, you agree to abide by the terms and conditions of our return and exchange policy. If you have any questions or concerns regarding our policy, please don’t hesitate to contact our customer service team for assistance.